Frequently asked questions - Seaya

Here you will find answers to the most frequently asked questions about booking, cancellations, check-in and check-out processes, and other important aspects of using our services. We have gathered useful information for your convenience. If you still have questions, our team is always ready to help – just get in touch with us!

Booking

• How to book?

To book a room on our website, please follow these steps: 1. Go to the homepage of our website. 2. Enter your arrival and departure dates in the appropriate fields. 3. Choose the desired room type. 4. Click on the "Book Now" button and follow the instructions to complete your booking.
Yes, you can call our reservations department at 6090, and our staff will assist you with the booking process.
The booking confirmation is sent immediately after it is made — we send an email and an SMS to the phone number you provided during booking (if you cannot find the email in your inbox, please check your “Spam” folder).
If the booking has already been made, any changes to the booking, including changing the bed type, number, or names of guests, can only be made through a support request. Please call or write to us, describing your desired changes in detail.
- Make a new booking for additional days at the desired hotel. - Send us the order numbers — for both the new and the original booking. We will communicate this information to ensure that it’s considered a single reservation, and you will not be relocated or disturbed.
The contact details of your accommodation are available immediately after the booking is confirmed: you can find them in the attachment of the email confirming your booking. If you do not have a booking yet and want to know more information: please send a request in a way convenient for you.

Cancellation and Refund

• How can I cancel my booking?

You can cancel your booking by contacting customer support via email at [email protected] or by writing to us in the chat.
You will receive a confirmation of your booking cancellation in your email, and you will receive an SMS on the phone number you provided at the time of your booking.
The refund will be processed using the same payment method you used to book, within 7-10 business days after the cancellation is confirmed.
Information about the terms of cancellation for your booking is provided on the website in the section: "Legal Information – Public Offer" https://seaya.az/info/legal-information. For more detailed information on specific aspects, you can contact our support team with your booking number and a detailed description of your request.

Check-in and Check-out

• What are the check-in and check-out times?

Check-in time: 14:00 Check-out time: 12:00
Generally, early check-in and late check-out are available for an additional fee and only if there are available rooms in the category you booked. To add an early check-in and/or late check-out to your booking, please send us a request in a convenient manner. We also recommend noting your expected check-in time when booking — perhaps your room can be prepared earlier than the official check-in time.
All necessary assistance will be provided by the staff at the reception, who will give you the keys or code for your apartments after the check-in procedure. If you encounter any difficulties or have any other questions, please let us know — we will help you resolve any issues.

Rules of Accommodation

• Are documents required for check-in?

Each guest must present one of the following documents: - National passport - International passport - Foreign passport - Temporary residence permit or residence permit for stateless persons Please note: if the necessary documents are not available, the hotel may refuse check-in based on a driver's license or service ID, and student ID is not suitable for hotel registration.
You can check the visa requirements on the website of the consulate of the country you plan to visit. You can also contact our support department for more information.
Information about check-in and accommodation conditions can be found on the website in the section: "Legal Information - Public Offer" https://seaya.az/info/legal-information. For more detailed information on specific aspects, you can reach out to our support team with your booking number and describe your request in detail.

Additional Services

• Can I include breakfast?

You can include breakfast in the booking field by specifying the number of people.
If you need an extra bed or a baby crib for a child, please send us a request in a convenient way. The cost of an extra bed is 50 AZN. We will send a request to the hotel and get back to you with the answer: whether such a service is available and if there will be an additional charge for it.
This depends on the accommodation. Both paid and free parking are available in the city. As for the Sea Breeze Resort itself, both open (free) and closed (paid) parking are available. If you need consultation on prices or any other information, you can contact us in any convenient way.

Problems and Precautions

• What should I do if a problem arises?

If you encounter any problems during check-in at the hotel – for instance, if the hotel staff does not see your booking information or payment details in their system, immediately inform support by providing your booking number and describing the problem in detail. We will definitely check the information, contact you, and help resolve the issue.
We recommend always keeping an eye on your belongings and having copies of your documents with you.